Update Ticket

Update ticket

curl --request PUT \
  --url https://api.birdeye.com/resources/v1/ticket/{businessNumber}/update \
  --header 'Content-Type: application/json' \
  --data '
{
  "ticketUpdateMessages": [
    {
      "assignedTo": "steve@ymail.com",
      "ticketId": "882382",
      "ticketStatus": "assigned"
    }
  ],
  "userEmail": "pranav.singh@birdeye.com"
}
'

import requests

url = "https://api.birdeye.com/resources/v1/ticket/{businessNumber}/update"

payload = {
    "ticketUpdateMessages": [
        {
            "assignedTo": "steve@ymail.com",
            "ticketId": "882382",
            "ticketStatus": "assigned"
        }
    ],
    "userEmail": "pranav.singh@birdeye.com"
}
headers = {"Content-Type": "application/json"}

response = requests.put(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'PUT',
  headers: {'Content-Type': 'application/json'},
  body: JSON.stringify({
    ticketUpdateMessages: [{assignedTo: 'steve@ymail.com', ticketId: '882382', ticketStatus: 'assigned'}],
    userEmail: 'pranav.singh@birdeye.com'
  })
};

fetch('https://api.birdeye.com/resources/v1/ticket/{businessNumber}/update', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.birdeye.com/resources/v1/ticket/{businessNumber}/update",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "PUT",
  CURLOPT_POSTFIELDS => json_encode([
    'ticketUpdateMessages' => [
        [
                'assignedTo' => 'steve@ymail.com',
                'ticketId' => '882382',
                'ticketStatus' => 'assigned'
        ]
    ],
    'userEmail' => 'pranav.singh@birdeye.com'
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.birdeye.com/resources/v1/ticket/{businessNumber}/update"

	payload := strings.NewReader("{\n  \"ticketUpdateMessages\": [\n    {\n      \"assignedTo\": \"steve@ymail.com\",\n      \"ticketId\": \"882382\",\n      \"ticketStatus\": \"assigned\"\n    }\n  ],\n  \"userEmail\": \"pranav.singh@birdeye.com\"\n}")

	req, _ := http.NewRequest("PUT", url, payload)

	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.put("https://api.birdeye.com/resources/v1/ticket/{businessNumber}/update")
  .header("Content-Type", "application/json")
  .body("{\n  \"ticketUpdateMessages\": [\n    {\n      \"assignedTo\": \"steve@ymail.com\",\n      \"ticketId\": \"882382\",\n      \"ticketStatus\": \"assigned\"\n    }\n  ],\n  \"userEmail\": \"pranav.singh@birdeye.com\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.birdeye.com/resources/v1/ticket/{businessNumber}/update")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Put.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n  \"ticketUpdateMessages\": [\n    {\n      \"assignedTo\": \"steve@ymail.com\",\n      \"ticketId\": \"882382\",\n      \"ticketStatus\": \"assigned\"\n    }\n  ],\n  \"userEmail\": \"pranav.singh@birdeye.com\"\n}"

response = http.request(request)
puts response.read_body

{
  "code": 1033,
  "message": "You are not authorized to perform this action"
}

{
  "code": 1175,
  "message": "No business found with the given id"
}

{
  "code": 89,
  "message": "Rate limit exceeded"
}

PUT

ticket

{businessNumber}

update

Update ticket

curl --request PUT \
  --url https://api.birdeye.com/resources/v1/ticket/{businessNumber}/update \
  --header 'Content-Type: application/json' \
  --data '
{
  "ticketUpdateMessages": [
    {
      "assignedTo": "steve@ymail.com",
      "ticketId": "882382",
      "ticketStatus": "assigned"
    }
  ],
  "userEmail": "pranav.singh@birdeye.com"
}
'

import requests

url = "https://api.birdeye.com/resources/v1/ticket/{businessNumber}/update"

payload = {
    "ticketUpdateMessages": [
        {
            "assignedTo": "steve@ymail.com",
            "ticketId": "882382",
            "ticketStatus": "assigned"
        }
    ],
    "userEmail": "pranav.singh@birdeye.com"
}
headers = {"Content-Type": "application/json"}

response = requests.put(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'PUT',
  headers: {'Content-Type': 'application/json'},
  body: JSON.stringify({
    ticketUpdateMessages: [{assignedTo: 'steve@ymail.com', ticketId: '882382', ticketStatus: 'assigned'}],
    userEmail: 'pranav.singh@birdeye.com'
  })
};

fetch('https://api.birdeye.com/resources/v1/ticket/{businessNumber}/update', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.birdeye.com/resources/v1/ticket/{businessNumber}/update",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "PUT",
  CURLOPT_POSTFIELDS => json_encode([
    'ticketUpdateMessages' => [
        [
                'assignedTo' => 'steve@ymail.com',
                'ticketId' => '882382',
                'ticketStatus' => 'assigned'
        ]
    ],
    'userEmail' => 'pranav.singh@birdeye.com'
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.birdeye.com/resources/v1/ticket/{businessNumber}/update"

	payload := strings.NewReader("{\n  \"ticketUpdateMessages\": [\n    {\n      \"assignedTo\": \"steve@ymail.com\",\n      \"ticketId\": \"882382\",\n      \"ticketStatus\": \"assigned\"\n    }\n  ],\n  \"userEmail\": \"pranav.singh@birdeye.com\"\n}")

	req, _ := http.NewRequest("PUT", url, payload)

	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.put("https://api.birdeye.com/resources/v1/ticket/{businessNumber}/update")
  .header("Content-Type", "application/json")
  .body("{\n  \"ticketUpdateMessages\": [\n    {\n      \"assignedTo\": \"steve@ymail.com\",\n      \"ticketId\": \"882382\",\n      \"ticketStatus\": \"assigned\"\n    }\n  ],\n  \"userEmail\": \"pranav.singh@birdeye.com\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.birdeye.com/resources/v1/ticket/{businessNumber}/update")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Put.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n  \"ticketUpdateMessages\": [\n    {\n      \"assignedTo\": \"steve@ymail.com\",\n      \"ticketId\": \"882382\",\n      \"ticketStatus\": \"assigned\"\n    }\n  ],\n  \"userEmail\": \"pranav.singh@birdeye.com\"\n}"

response = http.request(request)
puts response.read_body

{
  "code": 1033,
  "message": "You are not authorized to perform this action"
}

{
  "code": 1175,
  "message": "No business found with the given id"
}

{
  "code": 89,
  "message": "Rate limit exceeded"
}

Headers

string

e.g. application/json

x-api-key

string

e.g. 2uiHKCTi8hSg35MG75aaot0B2SAokhjk (string, required) - Partner specific API key provided by Birdeye for data exchange.

Path Parameters

businessNumber

number

required

Business number of the location.

Body

application/json

ticketUpdateMessages

any[]

Update ticket.

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