Get All Ticket Data

curl --request POST \
  --url https://api.birdeye.com/resources/v1/ticket/{businessNumber}/get/all \
  --header 'Content-Type: application/json' \
  --data '
{
  "assignees": [],
  "businessNumbers": [],
  "fromDate": 1581230064000,
  "sourceAliases": [
    ""
  ],
  "sourceTypes": [
    "phone",
    "socialmedia",
    "chat",
    "internal"
  ],
  "tagNames": [
    "newReview"
  ],
  "ticketStatuses": [
    "assigned",
    "new"
  ],
  "ticketTypes": [
    "review",
    "survey",
    "untagged"
  ],
  "toDate": 1707460464000
}
'

import requests

url = "https://api.birdeye.com/resources/v1/ticket/{businessNumber}/get/all"

payload = {
    "assignees": [],
    "businessNumbers": [],
    "fromDate": 1581230064000,
    "sourceAliases": [""],
    "sourceTypes": ["phone", "socialmedia", "chat", "internal"],
    "tagNames": ["newReview"],
    "ticketStatuses": ["assigned", "new"],
    "ticketTypes": ["review", "survey", "untagged"],
    "toDate": 1707460464000
}
headers = {"Content-Type": "application/json"}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {'Content-Type': 'application/json'},
  body: JSON.stringify({
    assignees: [],
    businessNumbers: [],
    fromDate: 1581230064000,
    sourceAliases: [''],
    sourceTypes: ['phone', 'socialmedia', 'chat', 'internal'],
    tagNames: ['newReview'],
    ticketStatuses: ['assigned', 'new'],
    ticketTypes: ['review', 'survey', 'untagged'],
    toDate: 1707460464000
  })
};

fetch('https://api.birdeye.com/resources/v1/ticket/{businessNumber}/get/all', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.birdeye.com/resources/v1/ticket/{businessNumber}/get/all",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'assignees' => [
        
    ],
    'businessNumbers' => [
        
    ],
    'fromDate' => 1581230064000,
    'sourceAliases' => [
        ''
    ],
    'sourceTypes' => [
        'phone',
        'socialmedia',
        'chat',
        'internal'
    ],
    'tagNames' => [
        'newReview'
    ],
    'ticketStatuses' => [
        'assigned',
        'new'
    ],
    'ticketTypes' => [
        'review',
        'survey',
        'untagged'
    ],
    'toDate' => 1707460464000
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.birdeye.com/resources/v1/ticket/{businessNumber}/get/all"

	payload := strings.NewReader("{\n  \"assignees\": [],\n  \"businessNumbers\": [],\n  \"fromDate\": 1581230064000,\n  \"sourceAliases\": [\n    \"\"\n  ],\n  \"sourceTypes\": [\n    \"phone\",\n    \"socialmedia\",\n    \"chat\",\n    \"internal\"\n  ],\n  \"tagNames\": [\n    \"newReview\"\n  ],\n  \"ticketStatuses\": [\n    \"assigned\",\n    \"new\"\n  ],\n  \"ticketTypes\": [\n    \"review\",\n    \"survey\",\n    \"untagged\"\n  ],\n  \"toDate\": 1707460464000\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.birdeye.com/resources/v1/ticket/{businessNumber}/get/all")
  .header("Content-Type", "application/json")
  .body("{\n  \"assignees\": [],\n  \"businessNumbers\": [],\n  \"fromDate\": 1581230064000,\n  \"sourceAliases\": [\n    \"\"\n  ],\n  \"sourceTypes\": [\n    \"phone\",\n    \"socialmedia\",\n    \"chat\",\n    \"internal\"\n  ],\n  \"tagNames\": [\n    \"newReview\"\n  ],\n  \"ticketStatuses\": [\n    \"assigned\",\n    \"new\"\n  ],\n  \"ticketTypes\": [\n    \"review\",\n    \"survey\",\n    \"untagged\"\n  ],\n  \"toDate\": 1707460464000\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.birdeye.com/resources/v1/ticket/{businessNumber}/get/all")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n  \"assignees\": [],\n  \"businessNumbers\": [],\n  \"fromDate\": 1581230064000,\n  \"sourceAliases\": [\n    \"\"\n  ],\n  \"sourceTypes\": [\n    \"phone\",\n    \"socialmedia\",\n    \"chat\",\n    \"internal\"\n  ],\n  \"tagNames\": [\n    \"newReview\"\n  ],\n  \"ticketStatuses\": [\n    \"assigned\",\n    \"new\"\n  ],\n  \"ticketTypes\": [\n    \"review\",\n    \"survey\",\n    \"untagged\"\n  ],\n  \"toDate\": 1707460464000\n}"

response = http.request(request)
puts response.read_body

{
  "ticketDetails": [
    "<unknown>"
  ]
}

{
  "code": 1033,
  "message": "You are not authorized to perform this action"
}

{
  "code": 1175,
  "message": "No business found with the given id"
}

{
  "code": 89,
  "message": "Rate limit exceeded"
}

POST

ticket

{businessNumber}

get

all?

Get All Ticket Data

curl --request POST \
  --url https://api.birdeye.com/resources/v1/ticket/{businessNumber}/get/all \
  --header 'Content-Type: application/json' \
  --data '
{
  "assignees": [],
  "businessNumbers": [],
  "fromDate": 1581230064000,
  "sourceAliases": [
    ""
  ],
  "sourceTypes": [
    "phone",
    "socialmedia",
    "chat",
    "internal"
  ],
  "tagNames": [
    "newReview"
  ],
  "ticketStatuses": [
    "assigned",
    "new"
  ],
  "ticketTypes": [
    "review",
    "survey",
    "untagged"
  ],
  "toDate": 1707460464000
}
'

import requests

url = "https://api.birdeye.com/resources/v1/ticket/{businessNumber}/get/all"

payload = {
    "assignees": [],
    "businessNumbers": [],
    "fromDate": 1581230064000,
    "sourceAliases": [""],
    "sourceTypes": ["phone", "socialmedia", "chat", "internal"],
    "tagNames": ["newReview"],
    "ticketStatuses": ["assigned", "new"],
    "ticketTypes": ["review", "survey", "untagged"],
    "toDate": 1707460464000
}
headers = {"Content-Type": "application/json"}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {'Content-Type': 'application/json'},
  body: JSON.stringify({
    assignees: [],
    businessNumbers: [],
    fromDate: 1581230064000,
    sourceAliases: [''],
    sourceTypes: ['phone', 'socialmedia', 'chat', 'internal'],
    tagNames: ['newReview'],
    ticketStatuses: ['assigned', 'new'],
    ticketTypes: ['review', 'survey', 'untagged'],
    toDate: 1707460464000
  })
};

fetch('https://api.birdeye.com/resources/v1/ticket/{businessNumber}/get/all', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.birdeye.com/resources/v1/ticket/{businessNumber}/get/all",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'assignees' => [
        
    ],
    'businessNumbers' => [
        
    ],
    'fromDate' => 1581230064000,
    'sourceAliases' => [
        ''
    ],
    'sourceTypes' => [
        'phone',
        'socialmedia',
        'chat',
        'internal'
    ],
    'tagNames' => [
        'newReview'
    ],
    'ticketStatuses' => [
        'assigned',
        'new'
    ],
    'ticketTypes' => [
        'review',
        'survey',
        'untagged'
    ],
    'toDate' => 1707460464000
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.birdeye.com/resources/v1/ticket/{businessNumber}/get/all"

	payload := strings.NewReader("{\n  \"assignees\": [],\n  \"businessNumbers\": [],\n  \"fromDate\": 1581230064000,\n  \"sourceAliases\": [\n    \"\"\n  ],\n  \"sourceTypes\": [\n    \"phone\",\n    \"socialmedia\",\n    \"chat\",\n    \"internal\"\n  ],\n  \"tagNames\": [\n    \"newReview\"\n  ],\n  \"ticketStatuses\": [\n    \"assigned\",\n    \"new\"\n  ],\n  \"ticketTypes\": [\n    \"review\",\n    \"survey\",\n    \"untagged\"\n  ],\n  \"toDate\": 1707460464000\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.birdeye.com/resources/v1/ticket/{businessNumber}/get/all")
  .header("Content-Type", "application/json")
  .body("{\n  \"assignees\": [],\n  \"businessNumbers\": [],\n  \"fromDate\": 1581230064000,\n  \"sourceAliases\": [\n    \"\"\n  ],\n  \"sourceTypes\": [\n    \"phone\",\n    \"socialmedia\",\n    \"chat\",\n    \"internal\"\n  ],\n  \"tagNames\": [\n    \"newReview\"\n  ],\n  \"ticketStatuses\": [\n    \"assigned\",\n    \"new\"\n  ],\n  \"ticketTypes\": [\n    \"review\",\n    \"survey\",\n    \"untagged\"\n  ],\n  \"toDate\": 1707460464000\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.birdeye.com/resources/v1/ticket/{businessNumber}/get/all")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Content-Type"] = 'application/json'
request.body = "{\n  \"assignees\": [],\n  \"businessNumbers\": [],\n  \"fromDate\": 1581230064000,\n  \"sourceAliases\": [\n    \"\"\n  ],\n  \"sourceTypes\": [\n    \"phone\",\n    \"socialmedia\",\n    \"chat\",\n    \"internal\"\n  ],\n  \"tagNames\": [\n    \"newReview\"\n  ],\n  \"ticketStatuses\": [\n    \"assigned\",\n    \"new\"\n  ],\n  \"ticketTypes\": [\n    \"review\",\n    \"survey\",\n    \"untagged\"\n  ],\n  \"toDate\": 1707460464000\n}"

response = http.request(request)
puts response.read_body

{
  "ticketDetails": [
    "<unknown>"
  ]
}

{
  "code": 1033,
  "message": "You are not authorized to perform this action"
}

{
  "code": 1175,
  "message": "No business found with the given id"
}

{
  "code": 89,
  "message": "Rate limit exceeded"
}

Headers

string

e.g. application/json

x-api-key

string

e.g. 2uiHKCTi8hSg35MG75aaot0B2SAokhjk (string, required) - Partner specific API key provided by Birdeye for data exchange.

Path Parameters

businessNumber

number

required

Business number of the account.

Query Parameters

number

required

Possible values are: [1] will display ticket count only, [3] will display all the data of the ticket. Default value - 3.

sIndex

number

required

Start index of the response. Default value - 0

count

number

required

Number of tickets want to get in the response. Default value - 25

sortBy

number

required

Sort options, Possible values [2] will sort on the basis of ticket creation date. [3] will sort on the basis of characters of business aliases. Default value 2.

sortOrder

number

required

Sort Order [0] will sort the data in ascending order. [1] this will sort the data in descending order. Default value - 1

totalCount

string

required

Body

application/json

assignees

any[]

List of assignee email id.

businessNumbers

any[]

List of Location Business Numbers.

fromDate

number

Epoc start date.

toDate

number

Epoc end date.

sourceAliases

any[]

Source alias.

sourceTypes

any[]

Source Type.

tagNames

any[]

Tag assigned to any review ticket.

ticketStatuses

any[]

Filter tickets with status.

ticketTypes

any[]

List of ticket type, Possible values

review,
                                untagged,
                                survey

Response

ticketDetails

any[]

Ticket Details.

Overview

Business

Custom Fields

User

Reviews

Contact

Contact V2

Campaign

Aggregation

Report

Survey

Business Media

Social

Employee

Conversation

Subscription

Webhook

Competitor

Competitor AI

Insight AI

Google Q&A

Google Services

FAQ

Listing

GMB Products

Search AI

Ticketing

Integration

Get All Ticket Data

Headers

Path Parameters

Query Parameters

Body

Response